What is a Better Business Bureau?



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What is a BBB?

About the Council of Better Business Bureaus
Employment & Volunteer Opportunities with the BBB
Programs and Services of the Better Business Bureau

Better Business Bureaus are private non-profit organizations supported largely by membership dues paid by business and professional groups in each Bureaus' service area.

How do Better Business Bureaus serve their communities?

Better Business Bureaus:

Provide reports on business firms that will be helpful to you before making a purchase. The BBB system responds to millions of such inquiries each year;
Provide information about charity groups and organizations;
Help resolve consumers' disputes with businesses through telephone conciliation, mediation and arbitration; and
Promote ethical business standards and voluntary self-regulation of business practices.

How do I join my local Better Business Bureau?

Better Business Bureaus are independently supported by the business communities within their designated service area.

If you have a business in a BBB's service area and qualify under the BBB Membership Standards, your support is encouraged. Your BBB membership dues are not deductible as charitable contributions for federal income tax purposes, but may be tax deductible as ordinary and necessary business expenses.

Follow this link to find the BBB that serves your area.

How to File a Complaint with a BBB

What is a BBB reliability report?

BBBs maintain files on many companies in their area and even some outside their service area. A BBB report can help you determine if a company you are considering dealing with has a good record with the BBB. These reports will tell you how long the company has been in business, how long the BBB has known about the company, what the BBB files show about complaint patterns, and whether the company is pre-committed to a dispute resolution program. If the company is a member of the BBB, the report will indicate that fact. The report will also note if the company has been the subject of any enforcement actions taken by a government agency such as the Federal Trade Commission, State Attorney General, etc. The report may also contain general information about the nature of the company's business. The report usually covers activity for the past three years.

The BBB reports on all companies that have generated sufficient inquiry or complaint activity, whether or not they are members of the BBB. If the Bureau does not have a report, it usually means the firm is new, or has not generated previous activity, or has not been the subject of any unanswered complaints.

More information on obtaining BBB reports

BBB reports are provided solely to assist you in exercising your own best judgment. As a matter of policy, the Better Business Bureau does not endorse any product, service, or company.

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Better Business Bureau, BBB, BBBOnLine, and the BBB torch, BBBOnLine and BBB CARE logos are federally registered service marks owned by the Council of Better Business Bureaus, Inc. These marks may be used, with certain restrictions, by Better Business Bureaus and eligible companies participating in Better Business Bureau programs under a license agreement.
It is CBBB policy to take action against all unauthorized use of its marks.

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