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Job Code: TOSYE04
Department: Technology Operations
Description:
Provide Front-Line NT support to assist Systems Engineers and all HomeStore employees
Share wealth of knowledge with others (e.g., in person, contributions to Knowledgeable, training, etc.)
Develop high quality solutions
Escalate issues appropriately and in a timely manner
Proactively participate in the continual process improvement of IS (systems)
Continually expand expertise through formal and informal training on new technology
Implement predominately the Client potions of local and wide-area networks of machines.
Requirements:
Education / Training / Work Experience:
Ability to resolve most support issues routinely
Demonstrated contribution to teamwork and clear leadership potential
Customer satisfaction attitude
Strong inter-personal skills and the ability to work in a team based environment; demonstrated teamwork and contribution to the success of the team.
Ability to identify tasks which require automation and automate them.
Bachelors degree in business, computer science or equivalent technical training certificate .
Minimum 1 to 3 years in supporting Widows 95,98, NT or Win 2000 customers.
Special Knowledge & Skills:
Knowledge of technologies involved in Client hardware and Software, internal data networks, as well as connections to and usage of Internet system. communications skills.
A solid understanding of a Windows 95,98 NT and / or 2000 -based operating system; understands paging and swapping, inter-process communication, devices and what device drivers do, can use performance analysis to tune systems.
A good understanding of networking/distributed computing environment concepts
Contact:
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Equal Housing Opportunity.