When: December 13, 1998
Where: D.C. National Guard Armory
2001 East Capitol Street, SE
Washington, D.C.
Who and What: Information Fair for the members and
families of the D.C. National Guard. VA staff will provide benefit information and answer
questions.
Why: To provide customer service.
Contact: Tyrone M. Eddins, (202) 691-3200
When: December 14, 1998
Where: VAMC NOLA
Who and What: Mrs. Gayle Cooper, Women Veterans Coordinator, will be at the Women’s Health Clinic VAMC NOLA meeting with
veterans regarding benefits, particularly providing assistance in filing personal trauma
claims as well as assistance in obtaining counseling. Group size expected is approximately
25.
Why: Disseminate information about benefits and improve customer service.
Contact: Mrs. Gayle Cooper, (504)619 4477,
When: December 15, 1998
Where: San Antonio, Texas
Who and What: Deputy Secretary Gober will join Espiridion (Al) Borrego, Assistant
Secretary, Department of Labor and Congressman Ciro Rodriguez at a town hall meeting which will be open to the public. They will
discuss current veterans’ issues and answer questions from the audience.
Why: To inform the veteran community about issues that affect them.
Contact: Stephanie Vanek (254) 299-9012,
When: 13 Health Fairs, 8 in December 1998 and 5 in
January 1999 (additional events may be added)
Where: Various locations in Western Pennsylvania:
Who and What: Health Fairs are an
ongoing cooperative program conducted by the VA Medical Centers in our area, with our
active participation. A variety of health screenings are available for veterans at each
site. Every attendee has the opportunity to speak privately with representatives of VHA
and/or VBA. The number attending varies according to the size of the community in which
the event is held. The smallest health fairs have had as few as 20 veterans, large events
have attracted up to 300. The veteran may discuss any aspect of VA benefits - health care
or VBA programs.
Why: The events serve a variety of purposes: to provide general
information on VA programs to the community; to provide general health screenings to
veterans; to increase awareness of VA programs; to promote use of the VA system; to assist
in resolving problems veterans may have encountered with VA; and to receive community
feedback on VA activities. The fairs enable us to determine areas of VA communication that
need improvement, areas where knowledge of VA programs can be improved, and ways to
stimulate use of VA programs.
CONTACT: Robert Gracie, 412-695-6674,
will participate. (By invitation only)
When: January 27-29, 1999
Where: Tuscaloosa, Alabama
Who and What: The Alabama Veterans Affairs Association Annual
Conference. Kay Peterson, Chief of Education, will attend and make a presentation on
VA education benefits, claims processing and customer service issues. She’ll take
questions during her presentation and be available throughout the conference as a resource
person. About 150 VA Alabama School Certifying Officials are expected to attend.
Why: To inform and advise our education program partners, obtain feedback on our
service delivery and seek ways to improve customer service.
Contact: Kay Peterson, (404) 347-3613,
When: Monthly
Where: Throughout the New York Regional Office’s jurisdiction
Who and What: A telephone survey conducted by
Schulman, Ronca, Bucunalas, Inc. To 240 claimants who have contacted the NYRO during the
previous month either in writing, by phone or personal visit.
Why: As part of our Balanced Scorecard, Customer Based Measures are an indicator of
the publics’ perception of the quality of service provided by the New York Regional
Office. Feedback is used to address training needs.
Contact: John Bonaccorso - (212) 807-7229, extension 3900, e-mail:
When: January 20,1999
Where: VA Medical Center - Albany
Who and What: County Service Officers
from the Mid and Upper New York State Area meet with VAMC - Albany and New York Regional
Office representatives to discuss issues of joint concern. (By invitation only)
Why: To provide better service to our clients and to keep those who provide
"grassroots services" informed of new legislative changes that affect claims
processing and VAMC policies.
Contact: NYRO- Benjamin Weisbroth (212) 807-3420, e-mail: - VAMC Albany - Lyn Litwa
(518) 449-1300
When: December 22, 1998
Where: VA Regional Office - New York
Who and What: NYRO - Former POW
Advisory Council made up of approximately 25 former POW’s from the New York City,
Long Island and Upper and Lower Hudson Valley, meet quarterly by invitation only.
Why: To give and receive feedback on problems in processing former POW cases, as
well as to disseminate information
Contact: Benjamin Weisbroth - (212) 807-3420, e-mail:
James Rogers - (212) 807-7229, extension 3129, e-mail:
When: Daily
Where: Vocational Rehabilitation and Counseling Division (VR&C)
Who and What: Customers who visit VR&C are asked to evaluate services
provided by completing an electronic survey. The survey
consists of a series of 10 questions that range from inquiries about our telephone service
to our knowledge and ability to explain benefits and also our delivery of benefits.
Why: To improve services by providing monthly feedback to employees.
Contact: Bernard Finger - (212) 807-3030, e-mail:
When: December 9, 1998 and January 20, 1999
Where: VARO, San Diego, CA
Who and What: Director Ray W. Hall holds a monthly
meeting which allows community officials a voice in Regional Affairs.
Why: To insure that the community is aware of all Regional Office programs and
initiatives. To provide the community an avenue to voice their ideas on the future
direction of the Regional Office. To educate our community on VA procedures and issues and
the avenues being taken to address these issues. To improve community relations through
involvement and awareness.
Contact: Alfonzo F. Padilla
(619) 400-5412
When: December 8, 1998 and January 12, 1999
Where: San Diego, CA
Who and What: Director Ray W. Hall attends a monthly meeting made up of the various
military commands in the San Diego Area.
Why: To insure that the military community is aware of all Regional Office programs
and initiatives. To provide the military community an avenue to voice their ideas on the
future direction of the Regional Office. To share ideas on how each organization might aid
the others in providing efficient and timely services. To improve relations with our
military community through involvement and awareness.
Contact: Alfonzo F. Padilla
(619) 400-5412
When: January 20, 1999
Where: VARO, San Diego, CA
Who and What: Director Ray W. Hall holds a monthly meeting which allows community
officials a voice in Regional Affairs.
Why: To allow Veterans Service Officers from the San Diego, Riverside and Imperial
county offices to voice their concerns with Regional Office procedures and policy and to
keep them updated on changes in benefits and initiatives.
Contact: Alfonzo F. Padilla
(619) 400-5412
When: Ongoing
Where: Nation wide
Who and What: An on line survey is available on the
San Diego VARO web page under "http://www.sandiegova.org/survey.htm".
Why: To ask for an opinion on the process and determine the level of satisfaction
felt by our customers when filing claims for compensation or pension benefits.
Contact:Alfonzo F. Padilla
(619) 400-5412
When: From January 23, 1999 to January 24, 1999
Where: St. Thomas and St. Croix, US Virgin Islands
Who and What: Benefits fair for active and
retired reservists and separated active duty personnel: Mrs. Mary F. Leyland, Director,
and Mr. Jose A. Cruz-Roman, Assistant Chief for Public Service for the Veterans Service
Center, San Juan Regional Office will brief and answer questions about VA benefits to
approximately 200 persons.
Why: The briefing will be for information dissemination of VA benefits, including
questions and answers, for the purpose of creating awareness of the benefits provided and
to which the audience might be entitled.
Contact: Jose A. Cruz-Roman, Assistant Chief for Public Service, Veterans Service
Center, San Juan Regional Office. His telephone number is (787) 766-5510. E-mail address
is .
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