Customer Care Center For questions
about the television station, broadcast and programming schedules,
e-mail our Customer
Care Center and we will direct your email to the appropriate
department.
For questions
about this website (such as what we publish on WFAA.com or how
to find particular stories) try consulting our Frequently
Asked Questions below . If you don't find what you're looking
for please don't hesitate to e-mail our Customer
Care Center with your questions.
WFAA.com Frequently Asked Questions
General Questions
Content-Related Frequently
Asked Questions
Technology-Related Frequently
Asked Questions
Advertising-Related
Frequently Asked Questions
General Frequently Asked Questions
1. Is there a fee to use this Web site?
No. WFAA.com is free of charge for all users from all locations.
2. What is a cookie?
A "cookie" is a small piece of information that a Web site can store in
a designated file on your computer. It can be used, among other things,
to identify you when you log in to a Web site. When you visit a site,
that site can access only the information which it stored in your cookie
- not information put in your cookie by other sites. WFAA.com is one of
many sites that use cookies.
3. How do I make sure my browser isn't rejecting
cookies?
You can turn on the cookie functionality of your computer by checking
the cookie file on your hard disk. For Windows machines using Netscape,
look for a "cookies.txt" file. Internet Explorer stores cookies in a folder
called "Cookies". On the Macintosh, look in the System Folder under "Preferences";
in the Netscape Navigator folder, its called "MagicCookie".
4. Will I receive unsolicited e-mail if I accept
your cookies?
No. Acceptance of cookies on our Web site does not result in your
receiving any additional e-mail from us or from our advertisers.
5. Can I send a press release via e-mail?
It's best to send all press releases by fax. You may send press releases
to WFAA-TV about local news by fax to 1-214-977-6585. You may also fax
press releases to the WFAA.com newsroom at 1-214-977-6771.
6. What if I have other questions or comments about
WFAA.com?
We welcome your feedback and would be happy to answer any questions
about WFAA.com. E-mail us at
Content-Related Frequently Asked Questions
1. What type of content can I find in WFAA.com that
I won't find on the air?
WFAA.com's team of reporters and editors deliver breaking local news throughout
the day. Breaking national and international stories are also constantly
updated on the site. In addition to containing the most relevant news
stories from the newscast, WFAA.com has content created or edited specifically
for the Internet. You can watch live Doppler radar 24/7, you can contribute
your thoughts on the polls and message boards. You are also likely to
see additional video that never made it on the air.
2. I've been looking on your Web site trying to find
something which I saw on Channel 8. Where is it?
A: While we try our best to publish a great deal of what appears
on WFAA-TV -- and to often supply additional information -- WFAA.com is
unable to reproduce every story which you see on Channel 8. We don't have
permission to republish some material which comes to us from outside sources.
We also must make editorial judgments to allocate our WFAA.com resources
so that our visitors will find a well-rounded Web site.
That being said, here are some tips for finding what you are looking for:
First, check our search page here:
http://www.wfaa.com/search/
You can enter keywords to search WFAA.com or to search our video content.
You may also wish to check our story indexes:
Local news: http://www.wfaa.com/localnews/
National News: http://www.wfaa.com/nationalnews/
World News: http://www.wfaa.com/worldnews/
Political News: http://www.wfaa.com/politics/
Entertainment: http://www.wfaa.com/entertainmentnews/
Recipes: http://www.wfaa.com/recipes/
People: http://www.wfaa.com/people/
Computer Corner: http://www.wfaa.com/corner/
If you don't find what you're looking for there, you can watch almost
any of our locally-produced news programs (plus "Good Morning Texas")
on your computer and on demand up to one month after the broadcast. You
will need the free Real Player software which you can obtain from this
link:
http://help.yahoo.com/help/us/bcst/bcst-09.html
Then just go to our Video Archives section here:
http://www.broadcast.com/television/wfaa/broadcast.html
...then scroll down to select the program you wish to view. As long as
you have Real Player installed, clicking the appropriate link will let
you watch the program.
3. How can I find the stories I want on WFAA.com?
WFAA.com is updated throughout the day and night with new and breaking
news stories. For stories not published today, you should use WFAA.com's
search engine for access to all of the stories on WFAA.com.
4. May I re-post a WFAA.com article on my Web site?
The content of this site (anything appearing on WFAA.com) is intended
for the personal use of users of WFAA.com only. While you may interact
with or download a single copy of any portion of the Content for your
personal, noncommercial entertainment, information or use, you may not
reproduce, sell, publish, distribute, modify, display, re-post or otherwise
use any portion of the content in any way or for any other purpose. Requests
regarding use of the content for any purpose other than personal, noncommercial
use should be directed to
5. Does WFAA.com offer stock updates or stock quotes?
Yes. You can create custom portfolio of stocks, receive the latest market
information, receive instant stock and analysts' alerts or simply check
stock quotes by clicking on the "My Finance" button on the right side
of the homepage.
6. Where do I find information about dining, movies,
nightlife, events and other entertainment listings?
Guidelive.com, Dallas' complete
entertainment source, provides searchable information about Dallas' vibrant
cultural scene. Everything from movies, to galleries, to theater and restaurants
are available at Guidelive.com.
7. When is this Site updated?
Our Web site is updated constantly throughout the day and night with
breaking news
8. What if I have other questions or comments about
WFAA.com?
We welcome your feedback and would be happy to answer any questions
about WFAA.com.
9. It looks like certain sections of WFAA.com have
not been updated in a while. What's wrong?
Our Web site is updated constantly throughout the day and night with
breaking news. Sometimes browsers "cache" the site for faster download,
resulting in some users seeing an old version of a page. Try hitting your
"refresh" button on your browser. If this doesn't work, go to the top
of your browser and pull down the "Tools" menu and go to "Internet Options".
Then, on the "General" page, under "Temporary Internet files" click "Delete
Files."
10. I just saw
a story on WFAA-TV, is it on the Web site too?
Usually, nearly all stories that are in the newscast will also be
on the site. In fact, the site often has stories that never made it to
the newscast. You can also watch the video archives of each show to see
the story that you are looking for.
11. How do I find
a particular story?
You can use our search engine to look up stories by topic or by author.
Use the most specific keywords you can; other tips are available on our
search page. Note that with the exception of special reports and select
articles, most stories are available live on the Web site for about a
week after first publication.
12. How do I
watch video?
Video is available in several different formats: High-bandwidth,
low-bandwidth, RealPlayer and Windows Media Player. For the live feeds,
you can generally take your pick at which format to use. For clips that
we add to the site content, we generally use the RealPlayer G2 or Surestream
format.
13. Why are the
radar images out of date on the site?
Sometimes browsers "cache" the site for faster download, resulting
in some users seeing an old version of a page. Try hitting your "refresh"
button on your browser. If this doesn't work, go to the top of your browser
and pull down the "Tools" menu and go to "Internet Options". Then, on
the "General" page, under "Temporary Internet files" click "Delete Files."
This usually solves the problem.
14. Why are the
cam images out of date on the site?
Sometimes browsers "cache" the site for faster download, resulting
in some users seeing an old version of a page. Try hitting your "refresh"
button on your browser. If this doesn't work, go to the top of your browser
and pull down the "Tools" menu and go to "Internet Options". Then, on
the "General" page, under "Temporary Internet files" click "Delete Files."
This usually solves the problem.
15. How do I search
video?
You can simply go to the "Search" page of WFAA.com and enter your keywords
in the "Search Yahoo! Video" box. Be as specific as possible when searching
video.
16. What if I
have other questions or comments about the TV station?
Here are a list of emails for various departments:
to you via e-mail. We'll get back to you with an answer as expediently
as possible.
- News -
- Promotions -
- Good Morning Texas - gmt
- La Vida - lavida
- Metro - metro
- Programming -
- TV Sales -
- Weather -
- HDTV -
17. Where can
I find out what is on WFAA-TV?
You can reach our program schedule through our Entertainment
page. We post the schedules one week at a time.
18. I've posted
a message on the message board, but it has not shown up yet? Why?
Messages do not immediately get posted on the site. All messages must be
read to be sure we are not publishing inflammatory statements, vulgarity
and unacceptable language. For the most part, most messages are posted within
a few hours.
Technology-Related Frequently Asked Questions
1. Whom do I contact is I am having problems with the
Site?
Contact us at
2. How do I make WFAA.com my Start Page?
Go to the "Make Me Your Homepage" button on the homepage of WFAA.com
and follow the directions from there.
3. How do I subscribe for one of the free newsletters
offered on WFAA.com?
We have recently automated our registration process to make it quick and
easy for you to sign up for our newsletters.
- Please go to the following address
to subscribe: http://newsletters.belointeractive.com
First, choose the language that you wish to use.
- Second, click on "New Subscriber".
Fill out the appropriate information fields and click on the boxes of
the newsletters you want to receive.
- Click on "Submit" and you are
registered. You will receive the next edition of the newsletters that
you subscribed to.
4. How can I subscribe or unsubscribe from one of the
newsletters offered on WFAA.com?
Please go to the following address to subscribe or unsubscribe to
one of our many free newsletters: http://newsletters.belointeractive.com.
- Click on "Modify" and enter your
e-mail address and password. If you do not remember your password, follow
the directions and a new password will be immediately e-mailed to you.
You can then login.
- The newsletters you are subscribed
to will have checkmarks next to them. Simply uncheck the box of the
newsletters you wish to unsubscribe to, and check those newsletters
you would like to receive.
- Next, click on "Submit Update",
and your new subscriptions will begin.
- Note: if you receive unwanted
e-mail newsletter from WFAA.com, and you use Microsoft Internet Explorer
4.0x, there is one more possibility. Microsoft Internet Explorer 4.0x
includes a setting that checks Web sites and sends you e-mail notifiers.
If you would like to discontinue receiving these e-mails, go to "Favorites",
"Manage Subscriptions", and delete the subscription to WFAA.com.
5. I am an AOL user, and I can't read any of the
newsletters I signed up for at WFAA.com. Can you help me?
Versions 4.0 and 5.0 of the AOL mail program don't fully support
"HTML" e-mail nor does AOL allow you to read "HTML" e-mail from the web.
In order to read our newsletters in the proper format, it is necessary
for you to upgrade to AOL's new, fully HTML-compatible version 6.0.
6. I am a CompuServe user, and I can't read any of
the newsletters I signed up for at WFAA.com. Can you help me?
Only CompuServe 6.0, the latest version, is compatible with HTML
e-mail. In order to read our newsletters in the proper HTML format, it
is necessary for you to upgrade to CompuServe's new, fully HTML-compatible
version 6.0.
7. I am a Lotus Notes user, and I can't read any of
the newsletters I signed up for at WFAA.com. Can you help me?
Lotus Notes 4.0 users can read our "HTML" e-mail newsletters in two
easy steps. Instead of clicking on the Newsletter Icon and hitting the
"Launch" option on the menu, click on the "View" option. By hitting "View"
you will be able to read the newsletters. Lotus Notes version 5.0 is able
to handle all types of e-mail.
8. I have a new e-mail address, and would like to update
my profile. I would like to also begin receiving my newsletters at this
new e-mail address.
We have recently automated our process to make it quick and easy for you
to modify your profile - such as changing your e-mail address. Please
go to the following address to change your e-mail address: http://newsletters.belointeractive.com
First choose "Change E-mail". Then enter your old e-mail address, password,
and new e-mail address. Click on "Submit", and your new address will be
entered. If you do not remember your password, follow the directions and
it will be immediately e-mailed to you. You can then login and change
your e-mail address.
9. My browser doesn't support graphically rich e-mail,
like "HTML" e-mail. I can't receive documents with photos, video or audio
clips. Can you send me the newsletters in text-only format?
If your e-mail program does not allow you to view HTML e-mail, you can
go to www.yahoo.com or www.hotmail.com and get a free e-mail account that
does support graphically enhanced e-mail. You can then have your newsletters
sent to that new e-mail address:
First, go to the following address to change your e-mail address:
http://newsletters.belointeractive.com
First choose "Change E-mail". Then enter your old e-mail address, password,
and new e-mail address. Click on "Submit", and your new address will be
entered. If you do not remember your password, follow the directions and
it will be immediately e-mailed to you. You can then login and change
your e-mail address.
10. Yahoo! is my browser and I don't seem to be receiving
any of the newsletters I subscribed to. Can you help me?
Yahoo! often treats our newsletters as bulk mail (or spam mail). Yahoo!
automatically filters out any bulk mail or spam mail to all intended recipients.
In order to receive your newsletters, you will need to set a filter and
direct your newsletters to your inbox or folder of choice. Here's how:
- Click "Options" on the left side
of the yahoo mail page.
- Under "Mail Management" click
"Filters"
- Click "Create"
- Set the first line to read: "From
header contains the phrase WFAA.com".Be
sure to leave the "Match Case" box unchecked.
- At the "Deliver to:" line, choose
the folder you would like to newsletters to be delivered to. You can
choose "Inbox" or, if you would like to have the newsletters automatically
delivered to another folder, select that folder from the list. Or choose
"New Folder" and create one now.
- Click "Save" when you are finished.
- The next screen will confirm your
filter settings. It should read something like: If "From" contains "WFAA.com"
then deliver to "Inbox".
11. I subscribe to America Online. My web browser
doesn't seem to show some parts of your site. What's the best way to view
your Web site?
The best solution is to download Version 3.0 (keyword: upgrade). The upgrade
is free and versions are available for Windows and Macintosh. Version
3.0 makes your entire Internet surfing sessions more enjoyable since it
is far superior to version 2.x. Also note that AOL "caches", or copies,
our site into its main computers as a way to speed the viewing time of
pages for its members, so you may not necessarily be viewing the most
current news on our site.
12. I'm having trouble reading your site. Graphics don't
seem to work like they should. And the type doesn't display in a completely
readable form. What's wrong?
We have done our best to make this site work with most standard browsers.
But some browser programs have significant differences. There are even
big variations in versions of popular programs. This site is optimized
for Netscape Navigator 4.0, Internet Explorer 4.0 and America Online 3.0.
You can view most of our site with earlier versions of these and other
browsers, but we recommend upgrading your browser to one of these three.
All upgrades available free of charge from Netscape, Microsoft and AOL.
Just follow the directions you find on their sites.
13. I use a Mac computer, and your newsletters appear
as just a bunch of garbled computer code on my screen. Is there a compatibility
problem with your newsletters and the Mac format?
All of our newsletters are completely compatible with both the Mac and
PC formats. The problem is with the html-compatibility of your e-mail
program. Please find your e-mail program in our FAQ's for the solution.
14. I accidentally deleted this week's newsletter
from my inbox before I had a chance to read it. Could you please resend
it to me?
Due to the high volume of e-mail passing through our mail servers hourly,
it is not possible for us to resubmit a newsletter. You might find the
newsletter in your "deleted items" or "trash can" or "recycle bin" folders.
Advertising-Related Frequently Asked Questions
1. Where can I find information about advertising
on WFAA.com?
Please contact shane.allen or barret.criswell
for advertising information. You can also go to http://www.belointeractive.com
to view our online media kit.
2. How do I place an ad?
Please contact shane.allen or barret.criswell
for advertising information. You can also go to http://www.belointeractive.com
to view our online media kit.
For information about advertising on WFAA-TV call 214-977-6558.
