BBB Resource Library
List of Publications
The Better Business Bureau offers publications
on the subjects listed on this page. Click on a subject to see the titles available
in that category.
Advertising Issues: CARU
Parent's Guide: Advertising And Your Child
Have
You Shopped Your Own Advertisement Lately
NEW!Learn to Identify Deceptive Ads (June 2000)
Alternative Dispute Resolution:
ADR Arbitration [Binding]
ADR
Arbitration [Conditionally Binding]
ADR
the Commonsense Alternative
How BBB
AUTO LINE Works
Mediation
Automobile:
Auto Insurance-Keeping the Cost Down
Auto Repair and Services
BBB Video Series: Buying an RV
Buying a New Car
Buying a Used Car (Updated October 1999)
Check Out Limousine Services Before Hiring
Donating Your Used Car to Charity
Filing An Auto Insurance Claim
NEW!The High Cost of Gasoline (July 2000)
Tips on Renting a Car
Tips on...Automobile Insurance (Updated July 1999)
Business & Professional
Services:
Planning to Relocate Your Business In the Near Future?
BBB Job Listing & Advisory Services
Businesses
Beware of Bogus Charities That Call During the Season of Giving
Businesses Should Use Caution When Supporting
Community Fundraising Appeals
The BBB: Who We Are And What We Can Do For You! (Updated
January 1999)
Business to Business Relationships: Is Your Company Keeping Existing Customers?
Choosing
the Right Temporary Agency for Your Business
Computer
Software Piracy (September 1999)
Effective Complaint Handling (January 1998)
Effective Customer Relations (1998)
Excerpts from the series of nine ADA Compliance Guides
Financial Advice: Finding Trustworthy Financial Advice
for your Business (October 1998)
Getting the Word Out About Your Business (November
1997)
Giving Good Customer Service (January, 2000)
Guidelines for Business Giving
How to Avoid Scams Related to the ADA Act of 1990
How to Pick the Right Business Consultant
Making Your Business Senior Friendly
Music In The Marketplace Updated
February 1999
New Policy Changes for Users of Private Mailboxes
(August 1999)
Nigeria n Letter Scams
Office Supply Schemes And Paper Pirates Updated
August 1999
Protecting Your Business Against Phony Invoices
(September 1999)
Phony Invoice Schemes Updated September
1999
Schemes Against Business
Selecting a Franchise
Tips on... Employment Services
Tips on... Tax Preparers
Tips on... What to do When a Business Closes (January
1997)
Tips on...Charitable Giving
Tips on...How to Avoid Property Theft on the Road
Tips on...Job Listing Services
Tips on...Tax Deductions for Charitable Contributions
Tips on...Telemarketing Schemes and Scams
Tips on...Using A Temporary Services Agency
Business Travel: How to Get the Most for Your Dollars
(May 1998)
Traveling Sales Crews
Vanity Publications
Yellow Page Schemes Proliferate (December, 1997)
Charity & Philanthropy:
NEW! Businesses Should do some Homework Before Advertising in Charity Publications (July 2000)
Allowing a Charity to Use Your Name
Beware
of Bogus Law Enforcement Groups
Guidelines for
Business Giving
Tips on...Charitable
Giving
Tips on...Handling Unwanted Direct
Mail from Charitable Organizations
Tips On...Police
and Firefighter Organizations
Tips on...Tax
Deductions for Charitable Contributions
Computer & Online Services:
Tips on...Internet-Related Business Opportunities
(June, 1998)
Tips on...Unsolicited Commercial E-mail (June, 1998)
Businesses Beware of Internet Scams (June 1999)
Businesses Beware of Internet Cramming (July
1999)
Buying Computers By Mail
Buying Custom-Built PCs (January, 1998)
Choosing
the Right Internet Service Provider (October, 1999)
Computer Software Piracy
(July, 1999)
Cost of Technology, Can You Afford It? (May, 1998)
NEW!Diploma Mills on the Internet (July 2000)
Finding a Reputable Computer Reseller
Free PC Offers
Not So Free (October, 1999)
How to Return Merchandise Purchased Online (January, 2000)
How to Set Up a Successful Web Site (October, 1997)
Internet Via The TV (December, 1997)
Is Purchasing
Prescription Medication Over the Internet Safe? (November, 1999)
Leveraging the Internet for Business Use
Online Auctions (May, 1998)
PC Technical Support: At What Cost? (October, 1998)
Protecting Your Financial Privacy in Cyberspace
Shopping Safely Online
Tips on...Cybershopping (January 1997)
Work-At-Home-Schemes On-Line
Consumer
& Business Alerts:
Advance Fee Loans
NEW!Advance Fee Loans, Consumers Beware (April 2000)
Be an Educated Consumer: Know the Danger Signals of Scams (January, 2000)
Advance Fee Loan and Credit Card Fraud (December
1998)
Avoiding Post-Disaster Scams
BBB Advises Caution When Dealing With Talent/Modeling Agencies
(May 1997)
BBB Cautions Consumers Against Employment Services
Scams (July 1997)
Beware: Debt Relief Advertisements May Be Promoting Bankruptcy
(June 1997)
Beware of Phony Federal Job Listings (May 1997)
Beware of Phony Social Security Scams (January 1999)
Boiler Room Schemes
Businesses Beware of Desktop Forgery
Carbon Monoxide: Is Your Home Safe? (December 1998)
Career Training Schools : Choosing the Right School
(January, 1998)
Canadian Scams
Check Fraud Against Businesses Proliferates (February 2000)
NEW!Coping With Disasters (March 2000)
Know What's Involved Before Cosigning A Loan (March
1999)
Countdown to Year 2000 - Can Your Computer System Handle
The Task (August 1997)
Credit Repair Fraud
Debit Cards Still Confusing to Many Consumers (February
1999)
E-Commerce Guidelines for Merchants (February 1999)
Effective Customer Relations (1998)
Electricity Deregulation - Don't Get Zapped! (December
1998)
EPA
Ruling Requires Renovators to Distribute Lead Poisoning Information (August
1999)
Federal Government Auctions (December 1998)
File Segregation: A New Identity - Not a Good Idea!
(February 1999)
Foreign Lottery Scams
Franchising Fraud (May 1997)
NEW!Gifting Clubs: A New Twist to the Age-Old Pyramid Scheme (March 2000)
How Secure is Your Business? (March 1999)
How the Faithful Can Avoid Investment Scams
How to Avoid Scams Related to the ADA Act of 1990
NEW!How to Handle Complaints Against Moving Companies (April 2000)
How to Protect Your Business Against Schemes, Scams and
Fraud (November 1998)
NEW!Want to Keep Your Identity (May 2000)
Insuring Your Life (July 1999)
Investment Fraud Proliferates (August 1997)
Minors Selling Door-to-Door (November, 1999)
NEW!New Law Offers Protection for Inventors (June 2000)
New Year's Resolutions for Consumers (January 1999)
New Year's Resolution for Your Business (January 1999)
Nigerian Letter Scams
Nigerian Letter Scams Now Target Consumers (May,
1998)
Office Supply Schemes And Paper Pirates
NEW!Payday Loans May Be Costly (April 2000)
Phone Cramming (January, 1998)
Phony Invoice Schemes
Playing Foreign Lotteries Could Cost You (April 1997)
Protecting Your Business Against Counterfeit Currency
(February 1998)
NEW! Protecting Your Business Against Hacker Attacks (March 2000)
Protecting Your Organization Against Office Supply Scams
(March 1997)
Protecting Your Personal Property (July 1999)
Resolving Marketplace Disputes (August 1997)
Refunds and Exchanges
NEW!Scam-Proofing Your Business (June 2000)
Schemes Against Business Updated June 1999
Spring Scams (March
1999)
Shopping Safely From Home (February 2000)
Telemarketing Fraud Revisited (February 1997)
NEW!Telephone Scams (July 2000)
Understanding
Contracts (May 1999)
Vanity Publications
Weight Loss Promotions
Tips on...Work-at-home Schemes
The Year 2000 and Your Finances (March 1999)
Y2K Concerns (February 1999)
Year 2000 and You Updated June 1999
Yellow Pages Invoice Scams Proliferate
Consumer Goods & Services:
Tips On...Buying Jewelry (March, 1998)
Air Conditioning Service and Maintenance (March,
1998)
Buying by Mail (November 1998)
Buying the Right Playground Equipment for Your Child
(March, 1998)
Charities and Direct Mail Sweepstakes (March, 1998)
Choosing An Assisted Living Facility
(June, 1999)
Cost of Technology, Can You Afford It? (May, 1998)
Dealing With Unruly Customers (March, 1998)
Dial-Around Long Distance Calling Services (June
1997)
Evaluating Unsolicited Credit Card Offers (November
1998)
Getting the Best Hotel Rate (November 1998)
Getting the Most for Your Furniture Dollars
Hiring a Snow Removal Contractor
Holiday Shopping Tips (October, 1999)
HMOs: Are They Right For You? (August 1997)
Legal Service Plans (February 2000)
Mail Ordered Food (December, 1997)
Magazine Subscription Solicitations (June 1997)
Outlet Malls: Are They a Bargain? (October 1998)
Phone Cramming (January, 1998)
Phone Leasing
Prepaid Funeral Plans (May 1997)
TV/VCR Repair (November, 1997)
Using an Adoption Agency (July 1997)
Family:
Using an Adoption Agency (July 1997)
Selecting Quality Child Care (August 1999)
Choosing and Buying a Pet (October, 1997)
HMOs: Are They Right For You? (August 1997)
Planning Your Wedding
Tips on...Nursing Home Care (1998)
Health, Beauty &
Fitness:
Aboveground Swimming Pools (June 1999)
Beauty Pageants: Runways to Fame?
NEW!Fun in the Sun! Protect Your Children (May 2000)
Home Health Care
Humidifiers
Health Clubs
New Medical "Miracles" Not So Miraculous
(September 1999)
NEW! Ordering Medications From Abroad Is Risky (June 2000)
Safe Drinking Water
Weight Loss Promotions
Home:
Buying An Unbuilt Home
Buying Ready to Assemble Furniture
Carpet Cleaning
Choosing and Buying a Pet
Furnace Servicing
Getting the Most for Your Furniture Dollars
Home Loan Transfers
Hiring a Home Improvement Contractor
Home Security Systems
Home Warranties
Pest Control
Real Estate Agents and Brokers
Tips on...Basement Waterproofing
NEW!Tips on...Cooling Your Home (June 2000)
NEW!Tips on Heating Your Home (June 2000)
Tips on...Home Fire Protection
Tips on...Home Improvement
NEW!Tips on Home Inspections (June 2000)
Tips on Home Landscaping
NEW!Tips on...Lawn Care Services (June 2000)
Tips on Roof Repair(June 2000)
Tips on...TV Satellite Systems and Services
NEW!Tips on...Water Quality Improvement (June 2000)
Winterizing Your Home
Work-at-Home Schemes
Marketplace Ethics:
BBB Code of Advertising
CARU
Self Regulatory Guidelines for Children's Advertising
CBBB
Standards for Charitable Solicitations
Effective
Customer Relations (1998)
Establishing an Ethical
Business (June 1997)
Have You Shopped Your Own
Advertisement Lately? (July 1997) Money & Investments:
Adjustable Rate Mortgages
Applying for Business Credit? - Know Your Rights February
1997
Are You Stuck With Unwanted Credit?
Certificates of Deposit
Consumer Identity Fraud On the Rise
Credit Repair Fraud Proliferates
Credit Report, Fixing - Consumers Now Have New Power
(October, 1997)
Discount Coupon Books
Federal Benefits Recipients, Changes (October, 1998)
Going-Out-of Business Sales
Home Loan Transfers (October, 1997)
How the Faithful Can Avoid Investment Scams
Is the Scanned Price Always Right?
Investment Clubs-Are They Right For You? (September
1997)
Living Trust
Locating Unclaimed Property (September 1997)
Mortgage Choices
Ordering Medications From Abroad Is Risky
Planning a Cost-Effective Move
Protecting Your Financial Privacy in Cyberspace
Protecting Your Long Distance Service
NEW!Rebate Offers (March 2000)
Refinancing Your Mortgage Loan
Scholarships
Selecting a Financial Planner
NEW!Steps to Starting Your Own Business (February 2000)
Taxpayers with IRAs Beware: IRS Does Not Approve IRA
Investments (January 1999)
Tips For Financial Survival During a Job Loss (July
1997)
Tips on...Using Debit Cards
Tips on...Financial Aid For College
NEW!Tax Preparations (January 2000)
Tips on...Tax Preparation
Tips on...Using Secured Credit Cards
Tips on...Work-at-home Schemes
NEW! Use Caution
When Considering Online Investments (November, 1999)
Viatical Settlements
Zero-Percent Financing Deals (February 1997)
Telemarketing:
Travel:
NEW!As the Weather Heats Up, So Does Travel Fraud (May 2000)
Taking the Hassle and Fraud Out of Your Vacation
(May 1998)
NEW!Business Travel Cost: How to Get the Most for Your Dollars
(May 2000)
Consolidators Air Tickets - Savings or Hassle? (March
1997)
Foreign Travelers to the United States
Safety
Tips for Travelers (May 1999)
Tips on...How to Avoid Property Theft on the Road
Tips for Shopping Overseas (July 1999)
Travel Packages (column)
Tips on Traveling Abroad (June 1999)
Using the Services of a Travel Agent
Vacation and Travel (Updated May 1999)
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