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The Utility Customer
Service
Office hours are 8:00
A.M.- 5:00 P.M., Monday - Friday
Located in City Hall at 1945 Jackson Road
Telephone number: 972/466-3120
NEW
SERVICE
COMMERCIAL UTILITY SERVICE: A contract for service and a deposit
are required and must be arranged in our business office located in City Hall
at 1945 Jackson Rd. A contract for service, signed by an authorized representative
of the company, must be completed. A deposit for service must also be paid.
The minimum deposit amount is $100.
PORTABLE METERS:
A contract for service and a deposit are required and must be arranged in our
business office located in City Hall at 1945 Jackson Rd. A contract for service,
signed by an authorized representative of the company, must be completed. A
deposit for service must also be paid. The minimum deposit amount is $1000.
RESIDENTIAL UTILITY SERVICE
If you wish to:
SOLID WASTE
For information on recycling, collection of organic materials, including bagged
yard waste, brush, and limbs and disposal of hazardous waste, please Click
here.
NIGHT EMERGENCY ASSISTANCE
If you need assistance after regular business hours regarding:
- sewer backup;
- water main break;
- leaking fire hydrant;
or,
-
low water pressure
Please call 972/466-3425. This is our Pump Station number and is manned 24
hours a day.
UTILITY BILLING
Utility bills are rendered every month and represent approximately 30 days of
service. There are 2 basis classes of service: Commercial and Residential. The
following Residential services are billed on the City of Carrollton utility
bill:
Water
- Water meters are read
each month;
- The water billed represents
the water usage since the last meter reading - the prior month;
- Water is billed in Thousand
gallons
Wastewater
- Wastewater is the average
of the water used during the months of January, February, and March;
- This average is billed
to you every month from the April bill through the March bill
- For example:
- The water usage at your
residence is:
- January = 30 T gal
- February = 20 T gal
- March = 40 T gal Total
90 T gal / 3 months = 30 T gal
The wastewater billed for the next year from April through March would be
30 T gal per month.
Fees
The fee for late payment of bills was approved by the City Council in 1991 and
was established to encourage prompt pay and to cover the cost of the field trip
to the premise.
-
There are several ways to avoid the late payment fee:
-
If a customer is in a temporary financial bind and needs more time to pay,
under usual circumstance, a pay agreement can be arranged. As long as the
terms of the pay agreement are met, the customer is not charged a late fee.
-
Also, if the customer pays the past due amount of a two-month bill by the
due date on the bill, a late fee will not be charged.
-
For example, your account billed on July 25 with a balance carried forward
from the June billing, and the due date is August 14.
-
If your June balance is received in our office no later than August 14, you
will not receive a late notice.
-
If however, you do not pay this amount by August 14, a late fee of $15.00
would apply on August 15 and the total amount of the bill will be due;
-
If the total bill were not paid by August 25, the service would be scheduled
for interruption.
-
The fee for restoring the service from interruption is an additional $15.00
-
Restoring the service requires full payment of the outstanding bill and all
fees.
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